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Support

How can we help?

Email support

We reply within 24 hours on working days.

support@kyneticsbsd.com

Frequently asked questions

I don’t get the “time to rest” reminder when the app is closed

Allow notifications for TaskTimer (iPhone: Settings → Notifications → TaskTimer; Android: Settings → Apps → TaskTimer → Notifications). On Android, battery optimisation can delay a reminder by a few minutes; set TaskTimer to “Unrestricted” battery use for on-time reminders. Focus modes / Do Not Disturb can also hold notifications back.

How do I change how often the chime plays?

Settings → Timer → Chime every: Off, 1, 2, 5 or 10 minutes.

How do I restore TaskTimer Pro?

Settings → Restore Purchases, signed in to the same Apple ID or Google account that bought Pro.

How do I connect Jira?

You need TaskTimer Pro. Create an API token at id.atlassian.com → Security → API tokens, then in the app go to Settings → Integrations → Jira and enter your site (e.g. yourteam.atlassian.net), your Atlassian email and the token. Import from the Board tab (download icon). Only issues assigned to you that aren’t done are imported, and running it again only adds new ones.

How do I add the home-screen widget?

iPhone: touch and hold the Home Screen, tap Edit → Add Widget and choose TaskTimer. Android: touch and hold the home screen, tap Widgets and drag TaskTimer onto it. The widget shows whether you’re focusing or resting and until when.

How do I move my tasks to a new phone?

Tasks are stored only on your device, so they don’t transfer automatically. Pro unlocks on the new phone with Restore Purchases.