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support@kyneticsbsd.comFrequently asked questions
How do I log a day?
iPhone and Android phones: tap a challenge’s ring to add a step (for example 10 push-ups or a cup of water), or press and hold it until it fills to finish the day. iPad and Android tablets: use the button on each card. Mac: click the circle, or select a challenge and press Space. Replay the tutorial any time under You → How it works.
What does catch-up do?
If you miss part of a challenge, catch-up spreads what you missed over the days left. Missing 100 push-ups early in the month adds about 4 a day, not 100 tomorrow. Turn it on or off for each challenge on its page.
What are rest tokens?
Every 7 days in a row earns a rest token. Tap a missed day on a challenge’s month grid to spend one: the day counts as rest and your streak continues.
Why can I only run 5 challenges at once?
The free plan runs up to 5 challenges at once; finish or end one (on its page) to free a slot. Premium removes the limit. Your finished challenges stay in your history either way.
What does Premium include?
Unlimited running challenges, no ads, every app colour, the day-by-day chart on a challenge’s page, more than one friends group, and Apple Health on iPhone. It’s a monthly or yearly subscription through the App Store or Google Play. Upgrade from You → Upgrade.
How do I cancel Premium or get a refund?
Subscriptions are managed by the store, at least 24 hours before renewal. iPhone/iPad: Settings → your name → Subscriptions → 30 Day Challenges → Cancel Subscription. Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions. Refunds go through the store: Apple at reportaproblem.apple.com, or Google Play’s refund options. Deleting the app or your account doesn’t cancel the subscription.
How do I restore Premium on a new phone?
Sign in to the same store account, open the Premium screen (You → Upgrade) and tap Restore purchases.
How does Apple Health work?
On iPhone with Premium, turn it on in You → Apple Health and allow reading steps, distance and active energy. Challenges counted in steps, km or kcal then fill in today’s amount from Health when you open the app. It only reads, never writes, and Health data is never used for ads. Turn it off in the same place.
Why do I see ads, and can I change them?
The free plan shows ads on iPhone, iPad and Android; Premium removes them. To change whether ads are personalised: You → Ad privacy choices (EEA and UK), or on iPhone Settings → Privacy & Security → Tracking.
I’m not getting reminders
Allow notifications for 30 Day Challenges (iPhone: Settings → Notifications; Android: Settings → Apps → 30 Day Challenges → Notifications), and check the challenge has reminders turned on. Focus / Do Not Disturb modes can hold notifications back, and on Android, battery optimisation can delay them.
How do I add the widget?
iPhone/iPad: touch and hold the Home Screen, tap Edit → Add Widget and choose 30 Day Challenges. Android: touch and hold the home screen, tap Widgets, or use You → Add widget to home screen. Mac: right-click the desktop → Edit Widgets.
How do challenges with friends work?
Open a challenge in Explore and choose “Do it with friends” to get a six-letter code to share. Friends join with You → Join with a code. Up to 8 people per group; each person sees everyone’s first name and daily progress. The free plan is in one group at a time; Premium joins as many as you like.
I forgot my password
On the sign-in screen, type your email and tap “Forgot password?”. We’ll email you a reset link.
How do I delete my account?
In the app: You → Delete account. Can’t sign in? See the “Delete your account” page linked below.